Last Updated: May 6, 2025
Welcome to United Insurance Solutions (“Company”, “we”, “our”, “us”). Our Privacy and Data Management Policy outlines our practices regarding the collection, use, and protection of the personal information of those using www.unitedinsuranceus.com (“Website”). By accessing or using our Website, you signify your understanding of and agreement to the terms outlined in this policy.
1. Information We Collect
We collect and store various types of information when you use our services, or interact with our Website. This includes:
- Personal Identification Information: Name, email address, contact details, account username, account password, and billing address used for accessing the client portal.
- Technical and Usage Information: Details about how you access and use our Website, including your IP address, browser type, and interaction data.
2. Additional Information Collection Details:
In addition to the information you provide directly, we automatically collect certain types of information during your interaction with our website and services:
- Device Information: We collect information about the devices you use to access our services, such as hardware models, device IDs, operating system versions, and settings.
- Log Files: When you use our services, our servers automatically record certain information sent by your web browser. This can include your IP address, browser type and settings, the date and time of your request, and how you interacted with our services.
- Geographic Location Data: We may collect information about your location when you access our website depending on your device settings. For example, we can determine your general location based on your IP address.
- Cookies and Analytics Tools: We use cookies and other tracking technologies to collect information about your activity, browsing behavior, and interactions with our website. This information helps us understand user behavior, improve our website and services, and measure the effectiveness of our marketing campaigns.
3. Purpose of Data Collection
We collect this information to:
- Provide, operate, and maintain our Website
- Improve, personalize, and expand our Website
- Understand and analyze how you use our Website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes
- Process your transactions and subscriptions
- Find and prevent fraud
4. Data Sharing and Disclosure
At United Insurance Solutions, your privacy is of utmost importance. We share your information with third parties only in the ways that are described in this Privacy Policy:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, including but not limited to payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, and service improvements. This also includes developers and technical partners who assist us in maintaining and enhancing our services.
- Legal Obligations: We will disclose your information where required to do so by law, such as to comply with a subpoena, or other judicial orders or if we believe in good faith that such action is necessary to comply with legal requirements or with the requests of law enforcement as part of an ongoing investigation, or to protect the security or integrity of our services.
- Business Transfers: In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in control or use of your personal information, as well as any choices you may have regarding the information.
By using our services, you consent to the sharing of your information as outlined in this section of our Privacy Policy.
5. Data Security Measures
At United Insurance Solutions, we prioritize the security of your personal information. We implement an array of industry-standard security measures designed to protect your data from unauthorized access, alteration, and destruction. These measures include:
- Data Encryption: We use strong encryption technologies during data transmission and at rest to ensure that your personal information is protected from interception or eavesdropping by unauthorized parties.
- Secure Server Hosting: Our servers are hosted in secure data center facilities that are monitored 24/7. These facilities are equipped with advanced security features like biometric access controls, surveillance cameras, and secure enclosures.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security issues before they can be exploited.
- Access Controls: Access to your personal data is strictly limited to authorized personnel only. Employees who have access to your data are required to adhere to strict confidentiality and security standards.
- Firewalls and Intrusion Detection Systems: We deploy robust firewall and intrusion detection systems to detect and prevent unauthorized access and potential security breaches.
- Secure Development Practices: Our development team adheres to secure coding practices and regularly updates our software and platforms to protect against known vulnerabilities.
- Incident Response Plan: We have a formal incident response plan in place to promptly address any security breaches or data leaks. This plan includes procedures for containment, investigation, remediation, and notification to affected individuals.
5.1 Data Security Limitations
While we strive to use commercially acceptable means to protect your personal information, it is important to note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. User Rights and Contact Information
At United Insurance Solutions, we recognize and respect your rights concerning your personal data. You have the following rights:
- The right to access: You can ask for copies of your personal information.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to deletion: You can request that we erase your personal information, under certain conditions.
- The right to object: You have the right to object to our processing of your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
6.1 Exercising Your Rights:
You can exercise any of these rights at any time by:
- Contacting us directly: If you prefer, you can also contact us to assist you with these requests. Please reach out to us via:
We are committed to responding to your requests promptly and addressing your concerns regarding your personal data.
7. Cookie and Technology Usage at United Insurance Solutions
At United Insurance Solutions, our website utilize “cookies” and other technologies such as web beacons to enhance user experience and improve our services. These technologies help us better understand user behavior, assist in security and fraud prevention, and measure the effectiveness of our online services.
7.1 Types of Cookies Used:
- Communications Cookies: These cookies are essential for handling network traffic to and from our systems, which includes detecting and responding to errors.
- Strictly Necessary Cookies: These cookies are crucial for the functionality of our website and client portals. They enable us to display the portals correctly and authenticate your activities during your session.
- Performance and Functionality Cookies: These cookies help us understand how visitors interact with our website, including tracking engagement with our content. This data assists us in assessing the effectiveness of our services and enhancing user interactions.
- Preference Cookies: We use these cookies to remember your preferences and various settings, providing you with a more personalized experience while using our services.
7.2 Consent for Cookies:
- Upon your first visit to our website, you will be prompted with a cookie consent banner where you can either accept or reject the use of non-essential cookies.
- We obtain your consent by providing you with transparent information about the cookies we use and giving you the control to choose whether or not they are used.
- Your consent is voluntary, and you can withdraw it at any time by adjusting your browser settings or accessing our cookie management tool directly from the cookie banner or your client portal settings.
7.3 Managing Cookies:
If you prefer to disable cookies, you can adjust your browser settings to block cookies. Please note that disabling cookies might affect the functionality of our website, potentially preventing you from accessing some of our services.
7.4 Additional Tracking Technologies:
In our communications, such as emails sent to you, we may use “click-through URLs” linked to content on our website. These links allow us to track whether our communications are effective. If you prefer not to be tracked in this way, avoid clicking text or graphic links in the emails.
7.5 Data Collection and Usage:
The data collected through cookies and other technologies is generally treated as non-personal data. However, if local laws classify Internet Protocol (IP) addresses or similar identifiers as personal data, we treat these identifiers as personal data. Occasionally, we may combine this non-personal data with personal data we hold. In such cases, the combined data will be treated as personal data under the terms of this Privacy Policy.
7.6 Opting Out:
If you wish to opt-out of cookies or adjust your privacy settings, please contact us directly. For detailed instructions on managing your privacy preferences, please contact our support team.
7.7 Changes to Our Cookie Policy:
We may update our Cookie and Technology Usage policy periodically. We will notify you of any significant changes by updating the date at the top of the policy and, where applicable, through other communication methods.
8. Compliance with Regulations
At United Insurance Solutions, we are committed to complying with all applicable laws and regulations regarding data protection and privacy. This commitment includes adherence to the General Data Protection Regulation (GDPR) for our users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for our users in California.
8.1 GDPR Compliance:
If you reside within the European Economic Area (EEA), we adhere to the General Data Protection Regulation (GDPR), which protects personal data. Under GDPR, you are entitled to the following rights:
- Right of Access: You can request a copy of your personal data that we hold.
- Right to Rectification: You can request correction of inaccurate personal data.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Data Portability: You can request that we transfer your data to another organization, or directly to you, under specific conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent to process your personal data.
We take all necessary steps to ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.
8.2 CCPA Compliance:
If you are a resident of California, we comply with the California Consumer Privacy Act (CCPA), which provides you with the following rights:
- Right to Know: You can request information about the collection, use, and sharing of your personal data.
- Right to Access: You can request a copy of the specific personal information that we have collected about you over the past 12 months.
- Right to Deletion: You can request that we delete your personal data that we have collected.
- Right to Non-Discrimination: You will not receive any discriminatory treatment when you exercise your privacy rights under the CCPA.
We engage in these practices to ensure full transparency with our California users about the personal information we collect and how it is used and shared.
8.3 COPPA Compliance:
At United Insurance Solutions, our services are not designed for, nor do we knowingly target, children under the age of 13. We do not knowingly collect personal information from children under this age. Our website is intended for use by businesses and adults over the age of 18.
8.4 No Child Accounts:
We do not provide services directly to children or proactively collect their personal information. The use of our website and services by children under the age of 13 is not intended and is discouraged.
8.5 Accidental Data Collection:
If we become aware that personal information from a child under the age of 13 has been inadvertently collected without verified parental consent, we will use all reasonable efforts to delete such information from our records as quickly as possible.
8.6 Responsibility for Child Data:
It is the responsibility of parents or legal guardians to monitor their children’s Internet usage and to help enforce our policy by instructing their children never to provide personal data through our websites without their permission. If a parent or guardian believes that their child has provided us with personal information, we ask that they contact us immediately at support@unitedinsuranceus.com, so that we can remove the information and unsubscribe the child from any of our services.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services to our clients, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
The retention period for each category of personal data depends on the nature of the data, the purpose for which it was collected, and applicable legal or regulatory requirements. In general:
- Account Information (such as name, email, contact details): retained for the duration of the client’s account being active, and for up to 12 months after account closure unless a longer retention period is required by law.
- Transactional Records (such as payment and subscription history): retained for at least 7 years in accordance with accounting and tax regulations.
- Technical and Usage Data (such as IP addresses, login timestamps, and usage logs): retained for up to 24 months for security, troubleshooting, and analytics purposes.
- Communications and Support Requests: retained for up to 2 years to ensure continuity of service and for training or audit purposes.
When personal data is no longer necessary for the purposes for which it was collected, we securely delete, anonymize, or archive it in accordance with applicable laws and our internal data retention policy.
If you have any questions about our data retention practices, please contact us at support@unitedinsuranceus.com.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Commitment to Compliance:
We are dedicated to safeguarding your personal data and ensuring full compliance with all data protection regulations applicable to our users. Should you have any questions about your rights or our practices, please contact us at support@unitedinsuranceus.com.